Shipping cost (USA 48 States) shown at checkout.
Welcome to TeakSmith
We at TeakSmith have been selling and distributing products using the internet for over 10 years. Until very recently showrooms were the only places to find what you're looking for, but now with the ability to display & demonstrate with various pictures and settings, TeakSmith is able to show you exactly what you're looking for, ship it to you faster and SAVE you MONEY!. With this web site our wish is to offer our fantastic products, Furniture, Sunbrella Cushions and accessories to people from around the world.

Check out our TeakSmith website and drop us a line! For all questions or comments please contact us online via our contact form or Phone : 805-680-2461
Company Information
teaksmith.com is pleased to handle all your customer service and order processing needs.

teaksmith.com
Ventura, CA 93001
Hours: 7 Days a week from 7:00 am to 7:00 pm Pacific Time
Call : 805-680-2461
Email:customerservice@TeakSmith.net
Company Policies
100% Satisfaction Guarantee:
We are so sure that you will love our quality products that we offer you this 100% Guarantee. If you are not completely satisfied with any single item purchased (excluding clearance specials), you may return the item for a full refund within 14 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less a 20% restocking charge. (shipping is not refundable, see policies for complete details). The item must be in its original (new) condition and packaging and prior authorization (RMA#) must be arranged by phone or emailing customerservice@TeakSmith.net

Sales Tax:
California residents must add 7.50% sales tax to their orders.

Shipping Cost:
Shipping cost shown at checkout is for US 48 contiguous States only. Please contact us for Alaska, Hawaii, Canada, Guam, and Puerto Rico Shipments.

Credit Card Processing:
All credit card payments are processed by teaksmith.com. and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.

Billing Errors & Omissions:
Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email to the customer. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his/her email address, the email address is incorrect or the customer does not receive the email for any reason, the customer waives his/her right to correct an invoice. teaksmith.com is not responsible for any typographical or erroneous errors. The customer is responsible for providing correct shipping address and phone number. Once the item(s) is shipped for any reason and the customer wants to change the address, additional freight fees are required depending on the "ship to" location.

Return Checks:
Any returned checks will be subject to a $ 30.00 Processing Fee

Pricing and Availability:
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. After we have received your order, we will also inform you if any items in your order prove to be unavailable.

Jurisdiction:
teaksmith.com and Participant agree that any action or proceeding brought to enforce or otherwise arising out of or relating to this Agreement shall be commenced and maintained exclusively in any state or federal court located within Ventura County having subject matter jurisdiction with respect to the dispute between the parties.

14 Day Return Policy, No Questions Asked:
Any single item purchased from us (excluding clearance specials) can be returned for a refund when received in our warehouse within 14 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less 20% for restocking fee and all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher. The item must be in its original condition and packaging material must be in resalable condition and prior authorization (RMA#) must be arranged by e-mail. However this does not apply to any or all of the Sunbrella cushions and Sunbrella Umbrella sold as they are made to order and we do not take the cushions and Umbrella back at any cost.

Cancellations:
If for any reason you have not received an item within 4 weeks or per agreed period of time and if you desire to cancel the transaction, we will cheerfully refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time is stated is 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or e-mail us to let us know that you would like to cancel your order. Orders may not be cancelled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or cancelled shipments that are not and/or will not be accepted by the customer for any reason, including non payment, are subject to a 30% restocking fee plus the cost of the shipping and return shipping if applicable (this will be the actual shipping cost, not the 15% fixed rate shipping). After you receive the furniture, please refer to section labeled '14 Day Return Policy, No Questions Asked'.

Assembly is Usually Required:
Most household items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, Hammer, Knife , Glue, Sanding Paper, Power Drill and other common tools typically found around the house.

1 Year Warranty:
1 Year Warranty: We warranty everything we sell to be free of manufacturers defects for a period of 1 full year from the date of purchase. In most cases, we will simply ship you a new part, however we may either repair or replace the defective parts at our discretion. We do not cover the shipping costs during the warranty period for replacement or replacement parts sent to you. Please note that Umbrellas do not come with any warranty.

Web site Catalog References:
All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and/ or actual construction materials. We reserve the right to substitute identical items from alternate vendors for any out of stock items. For more detailed information e-mail customerservice@TeakSmith.net

Acceptable Methods of Return:
Due to the fact that our office/shipping facility is located in a building that is not zoned for shopping or general public traffic, customers may not visit us in person. Merchandise must be returned to us via a licensed, bonded and insured delivery carrier (UPS, FedEx, Roadway, etc...) Merchandise may not be returned in person to our shipping facility by the customer/recipient. MERCHANDISE MAY NOT BE RETURNED TO US BY U.S. MAIL. IT WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.

Damage:
If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable under section titled 'cancellations'.

Delivery Method:
All Delivery will be made by a shipper chosen by teaksmith.com. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may and or will be shipped with a shipping company of the shipping department choosing. Delivery will be by the shippers normal delivery method. UPS for example will deliver to your door, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the 'sidewalk'. You will need to carry the item into your home. This is common in New York City and other areas with 'High Rise' buildings. The delivery companies will only give a time period which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries and if you would like to arrange a Saturday delivery, please email for additional pricing. If a recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all 'redelivery' charges that may apply.

Outside of the 48 Contiguous U.S. shipping will be extra pending the zip code location:
Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned to teaksmith.com, the shipping will be the responsibility of the customer.

Shipping Rates:
Shipping cost at checkout is for 48 contiguous U.S. states. Any duties, taxes, customs charges, brokerage fees or other expenses of any kind will be paid by the customer directly, however, if billed to the shipper, the shipper will bill the customer's credit card on file. Expedited Delivery: Any time specified shipping methods (example: overnight service) are only guaranteed to ship by the day agreed. We have no control and therefore make no promises or guarantees as to the delivery company performing as it promises.

Our Teak Furniture:
Our Products comes from the Indonesian island of Java. While teak is available from other regions, Java is considered the world's finest region for plantation grown teak wood. Our direct source and manufacturer obtain teak woods that are government sanctioned from controlled plantations that seek to maintain this precious commodity by harvesting at a rate that is equal to or below the rate of replanting.

Our products are primarily mortise and tenon construction which is largely recognized as the hallmark of quality high end furniture.

In the early 1900's, the Indonesian government sought to protect its valuable resource and create a system that has continued to be legitimately recognized by the International arena. The Perhutani teak plantations are the result of the Indonesian to sustain the continued growth and harvesting of teak woods. As a result, the Perhutani teak plantations are the only legitimate source of teak woods in that region.